Once an order is placed that order cannot be canceled during processing due to our shipping process. In order to obtain your full refund, contact customer service by phone and obtain an RMA (Return Merchandise Authorization) number to place on your package. Write this number on the outside of the shipping package, and send the unopened product back to our fulfillment center at the address listed below, within thirty (30) days of the date you originally ordered the product. In order for your refund to be processed the product must arrive at our fulfillment center within sixty (60) days of the original purchase date. After the product is returned you must contact customer service and confirm the returned product was received by our fulfillment center with the RMA number attached. You pay for return shipping. There is NO restocking fee. Once the package is received and you have confirmed the return with our fulfillment center, you will be issued a refund. Your refund will be credited back to your bank account, and may take up to 3-7 business days to show in your statement, depending on the speed of the processing bank. Any opened product cannot be returned. You will be charged for any opened or used product. Please call customer service for return address, so we can make note on your account